Insurance Awards 2025
THEME: ECOSYSTEM PARTNERSHIPS AND CROSS-INDUSTRY COLLABORATIONS: SHAPING KENYA’S INSURANCE FUTURE
Friday, May 30th, 2025
JW Marriott Hotel, Nairobi
About The Awards
We are pleased to announce the commencement of our 15th Annual Insurance Awards 2025, scheduled for Friday, May 30, 2025, starting at 6.30 pm at the prestigious JW Marriott in Nairobi.
The theme for this year’s awards is “Ecosystem Partnerships and Cross-Industry Collaborations: Shaping Kenya’s Insurance Future.”
As we navigate 2025, Kenya’s insurance sector continues to demonstrate remarkable resilience and adaptability. Our chosen theme reflects the critical role that strategic partnerships and collaborations will play in driving our industry forward.
Award Objectives
Objectives of the Awards
We have selected this theme for several compelling reasons:
Market Expansion:
With Kenya’s insurance penetration rate at 2.34% as of 2023, ecosystem partnerships offer a pathway to reach untapped markets and underserved populations, particularly in rural areas.
Technological Advancement
Leveraging Kenya’s position as the “Silicon Savannah,” collaborations with fintech and insurtech firms can accelerate innovation in our sector.
Economic Alignment
Partnerships can help align our industry more closely with the government’s Vision 2030 goals for financial services and economic development
Addressing Emerging Risks
Cross-industry collaborations can enhance our capacity to develop innovative solutions for new challenges, from climate change to cybersecurity
Customer-Centric Approach
Partnerships enable us to meet the evolving expectations of Kenya’s increasingly digital-savvy consumers.
Eligibility
Entries are open to all Insurance companies, brokers, bancassurance intermediaries and all other professionals in the industry licensed and regulated by the Insurance Regulatory Authority (IRA).
- Entries must be for projects that have been implemented within the previous 12 to 18 months
- Each award category has its eligibility criteria. Kindly refer to it to ensure you are entering in the most appropriate categories.
- Where entry is submitted jointly by one or more parties, the judges have the authority to assess and determine if the entry was really a joint effort.
- The judges reserve the right to amend the judging criteria, change the maximum allocated score for any criteria, accept or reject entries.
Key Changes and Updates
- New Award Categories: We have introduced new categories and revised existing ones to ensure comprehensive industry participation. A notable addition of the category is the “Insurance company with the Best Ecosystem Partnerships and Cross-Industry Collaborations”
- Judging Criteria: We have refined our judging criteria to include a stronger focus on Environmental, Social, and Governance (ESG) factors, as well as financial performance metrics.
- Submission Process: Entries will be submitted through our secure platform, ThinkAwards. Please provide names and emails of at least two people who will have access to the platform for your institution.
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Submission Guidelines
- Log on to our awards website https://thinkbusinessafrica.com/insurance-awards/ Click on the submit entry link which will take you to our awards platform ThinkAwards
- Make sure it is clear what individual, department, company (or companies in the case of joint entries), you are entering. You can enter more than one project or program in a category.
- Fill in the entry slots with the required information. Note that each slot has a specified number of characters that should not be exceeded.
- Each category has its own judging criteria and parameters. Ensure that you provide information for each parameter as indicated in each award category.
- Pay attention to the maximum score awarded for each parameter.
- Attach relevant reference/supporting details including photos, videos as well as customer testimonials where applicable and available.
- If measurable targets were achieved, it is important to provide that evidence, i.e what the target was, if and how it was achieved.
Award Categoories
This award is given in recognition of leadership in the industry ‘s long term business; through innovation in product offerings, thought leadership, financial soundness, enhancing stability through adoption of strong risk management policies as well as good corporate governance.
This award is given in recognition of leadership in the industry’s short-term business:
through innovation in product offerings, thought leadership, financial soundness, enhancing stability through adoption of strong risk management policies as well as good corporate governance.
Technology is dramatically changing how insurance companies interact with their customers. From premium payments to claims settlement, to internet, mobile and digital transaction services. This award recognizes companies that have greatly benefited from the technology that they have deployed.
Entry is open to all products in the insurance sector that entrants feel are the most innovative. The judges will be looking for breakthrough products developed through cutting edge design, research and development that has redefined the market by improving usability, access and value to the customer.
Insurance is a cover against risk. Risk management is therefore a very critical undertaking for any insurance company. This award recognizes the company demonstrates that it’s risk management measures have concretely monitored, minimized and controlled the impact of uncertainties in its business.
The easy and timely settlement of a valid claim is the most important function of every insurance company. This award recognizes the life underwriter that has put in place an efficient claims settlement process and has demonstrated its ability to settle claims promptly.
Efficient and timely settlement of valid claims is the most important function of every insurance company. This award recognizes the general underwriter that has put in place an efficient claims settlement process and has demonstrated its ability to settle claims promptly
Large claims do happen. The impact of such claims on the financial standing of an underwriter can be devastating if proper risk management measures are not in place. This award recognizes the underwriter that has promptly settled a significant loss
Fraud has become prevalent in the insurance sector especially with the increased adoption of technology. Underwriters must therefore put in place robust fraud detection and prevention measures to avoid making losses. How has this been exemplified in your company
Fraud is becoming prevalent in the insurance sector especially with the increased adoption of technology. It is incumbent upon players in the insurance industry other than underwriters to also put in place robust fraud detection and prevention measures to avoid making losses. How has this been exemplified in your company
Medical underwriting is steadily becoming an important class of insurance in the Kenyan market. This award recognizes the company that offers the most robust and efficient group medical cover(s) profitably.
Medical underwriting is steadily becoming an important class of insurance in the Kenyan market. This award recognizes the company that offers the most robust and efficient personal medical cover(s) profitably.
This award recognizes the company that offers the most robust and efficient Public Service Vehicle (PSV) cover(s) profitably.
This category looks at the overall customer experience with their life underwriter. A Customer satisfaction survey commissioned by Think Business and conducted by Infotrak, amongst other information derived from entry document will be used to determine the winners
The category looks at the overall customer experience with their general underwriter. A Customer satisfaction survey commissioned by Think Business and conducted by Infotrak, amongst other information derived from entry document will be used to determine the winners
The judges typically assess the product that was presented and delivered most effectively to the market. The winning entry will be that product that offers greater value to the customer based on the core elements of marketing – the insurance pricing model, distribution network, promotional strategy and value addition of the product. Through the Customer Satisfaction survey (conducted by an independent research firm), insurance customers are also asked to state what insurance products were effectively sold to them
This award recognizes the insurance company that can best demonstrate excellence in the delivery and development of knowledge or skills for its staff.
This award seeks to recognize firms in the insurance sector, who incorporate social responsibility (CSR) and sustainability holistically in their business. These companies are seen as trust-worthy businesses that genuinely care for employees, customers and the communities they operate in
This award is given in recognition of an outstanding insurance broker, leading in innovation, financially stable and growing, with excellent customer service as well as contributing positively to the overall growth of the industry.
This award is given in recognition of an insurance broker, leading in the corporate line business with regard to product and service offering, innovation, and excellent customer service
This award is given in recognition of an insurance broker, leading in the Life business with regard to product and service offering, innovation, and excellent customer service.
The award is given in recognition of an insurance broker, leading in the corporate line business with regard to product and service offering, innovation, and excellent customer service
Technology is dramatically changing how insurance companies interact with their customers. From premium payments to claims settlement, to internet, mobile and digital transaction services. This award recognizes companies that have greatly benefited from the technology that they have deployed
The category looks at the overall customer experience with their life underwriter. A Customer satisfaction survey commissioned by Think Business and conducted by Infotrak, amongst other information derived from entry document will be used to determine the winners
The award is given in recognition of an insurance broker, leading in the personal line business with regard to product and service offering, innovation, and excellent customer service.
This category aims at show casing tomorrow’s pacesetters in the Kenyan insurance industry. The entrant should be below 35 years and working in the insurance sector. The entrant should have shown the ability to generate new ideas, drive innovation and sustainable growth. Through his or her deeds (actions), the individual should have positively changed the fortunes his/ her institution to the benefit of customers, colleagues, counterparties, communities and the sector.
This award is given to the individual who has shown leadership, creativity, and effectiveness in enhancing his/her organization’s risk management and/or contributed to the promotion of risk management. The company the individual works for must support the nominations.
This award shall be won by a chief executive of an underwriter in General or Life, deemed by the judges to have made the greatest contribution in the growth and sustainability of their company’s business in 2018.
This award is given to and individual who has spent at least 20 years in the insurance industry and has made outstanding and lasting contribution to the growth, development and sustainability of the sector.
This award is given in recognition of an outstanding bancassurance intermediary, leading in innovation, financially stable and growing, with excellent customer service as well as contributing positively to the overall growth of the industry.
Technology is dramatically changing how insurance companies interact with their customers. From premium payments to claims settlement, to internet, mobile and digital transaction services. This award recognizes bancassurance intermediary that have greatly benefited from the technology that they have deployed.
The category looks at the overall customer experience with their non-life and non-embedded products. A Customer satisfaction survey commissioned by Think Business and conducted by Infotrak, amongst other information derived from entry document will be used to determine the winners.
The award is given in recognition of a bancassurance intermediary, leading in the non-life and non-embedded business with regard to product and service offering, innovation, growth in premiums collected and excellent customer service.
This award is given in recognition of a bancassurance intermediary, leading in the Life business with regard to product and service offering, innovation, and excellent customer service.
This award is given in recognition of leadership in the industry ‘s long term business; through innovation in product offerings, thought leadership, financial soundness, enhancing stability through adoption of strong risk management policies as well as good corporate governance.
This award is given in recognition of leadership in the industry’s short-term business:
through innovation in product offerings, thought leadership, financial soundness, enhancing stability through adoption of strong risk management policies as well as good corporate governance.
Technology is dramatically changing how Re-insurance companies interact with their customers. From premium payments to claims settlement, to internet, mobile and digital transaction services. This award recognizes companies that have greatly benefited from the technology that they have deployed.
Entry is open to all products in the Re-insurance sector that entrants feel are the most innovative. The judges will be looking for breakthrough products developed through cutting edge design, research and development that has redefined the market by improving usability, access and value to the customer.
Re-insurance is a cover against risk. Risk management is therefore a very critical undertaking for any Re-insurance company. This award recognizes the company demonstrates that it’s risk management measures have concretely monitored, minimized and controlled the impact of uncertainties in its business.
The easy and timely settlement of a valid claim is the most important function of every Re-insurance company. This award recognizes the life underwriter that has put in place an efficient claims settlement process and has demonstrated its ability to settle claims promptly.
Efficient and timely settlement of valid claims is the most important function of every Re-insurance company. This award recognizes the general underwriter that has put in place an efficient claims settlement process and has demonstrated its ability to settle claims promptly.
Large claims do happen. The impact of such claims on the financial standing of an underwriter can be devastating if proper risk management measures are not in place. This award recognizes the underwriter that has promptly settled a significant loss.
Fraud has become prevalent in the Re-insurance sector especially with the increased adoption of technology. Underwriters must therefore put in place robust fraud detection and prevention measures to avoid making losses. How has this been exemplified in your company
Medical underwriting is steadily becoming an important class of Re-insurance in the Kenyan market. This award recognizes the company that offers the most robust and efficient group medical cover(s) profitably
This award recognizes the company that offers the most robust and efficient Public Service Vehicle (PSV) cover(s) profitably.
This category looks at the overall customer experience with their life underwriter. A Customer satisfaction survey commissioned by Think Business and conducted by Infotrak, amongst other information derived from entry document will be used to determine the winners.
The category looks at the overall customer experience with their general underwriter. A Customer satisfaction survey commissioned by Think Business and conducted by Infotrak, amongst other information derived from entry document will be used to determine the winners.
This award seeks to recognize firms in the Re-insurance sector, who incorporate social responsibility (CSR) and sustainability holistically in their business. These companies are seen as trust-worthy businesses that genuinely care for employees, customers and the communities they operate in.
Contact Info
Think Business Limited,
4th Flr. Delta Corner Annex, Wayiaki Way, Westlands, Nairobi
P.O. Box 12800 – 00100 GPO, Nairobi
Website: www.thinkbusinessafrica.com