Think Business Africa

Insurance Survey

THEME

BUILDING BACK BETTER AFTER COVID-19

ABOUT THE AWARDS

These awards are designed to assess recognize and celebrate innovation, prudence and stability in the sector by recognizing individuals and organizations that have exhibited outstanding performance in the sector over the past financial year.

The awards process focuses, first and most importantly, on financial stability and growth of industry players. In addition, the process seeks to celebrate players embracing innovation in product development and distribution, enhanced risk management practices, investing in the profession, adopting good corporate governance practices, as well as engaging in sustainable social corporate responsibility projects.

A panel of expert judges decide on the winners as per set criteria. The Judges, decisions is informed by analysis of financial information – statutorily published by the companies, as well as information provided in the entry documents. Where verification of information contained in the entry is necessary, the judges may contact the entrants directly.

The awards are organized by Think Business Limited, a strategic research, data and information company, specializing on the financial sector.

Entries submission opens on Monday 15th November, 2021 and close on Friday, 17th November, 2021.

PKF Kenya, the 2021 judging process partners, will oversee and audit the entire judging process, including the selection of judges, verification of entries and determination of winners.

All entries must be submitted on the new ThinkAwards platform accessible through the Think Business Insurance Awards website, www.insuranceawards.co.ke

Event Details

Date	Activities
Fri, 31st Jan. 2022	Awards Relaunch
Mon, 1st Tues. 20221	Award portal opens for entries / Customer Satisfaction Study starts
Mon, 7th March, 2022	Entries close/ Customer Satisfaction Study ends
Mon, 14th March, 2022	Judging Process starts
Mon, 1st April, 2022	Judging Process ends
Fri. 29th April, 2022	Awards Gala
RAM	Launch of Insurance Survey 2022/ Insurance Conference

Submission Guidelines

Log on to our awards website www.insuranceawards.co.ke. Click on the submit entry link which will take you to our new awards platform ThinkAwards
Make sure it is clear what individual, department, company (or companies in the case of joint entries), you are entering. You can enter more than one project or program in a category.
Fill in the entry slots with the required information. Note that each slot has a specified number of characters that should not be exceeded.
Each category has its own judging criteria and parameters. Ensure that you provide information for each parameter as indicated in each award category.
Pay attention to the maximum score awarded for each parameter.
Attach relevant reference/supporting details including photos, videos as well as customer testimonials where applicable and available.
If measurable targets were achieved, it is important to provide that evidence, i.e what the target was, if and how it was achieved.

Eligibility

Entries are open to all Insurance companies, brokers and all other professionals in the industry licensed and regulated by the Insurance Regulatory Authority (IRA).
Entries must be for projects that have been implemented within the previous 12 to 18 months.
Each award category has its eligibility criteria. Kindly refer to it to ensure you are entering in the most appropriate categories.
Where entry is submitted jointly by one or more parties, the judges have the authority to assess and determine if the entry was really a joint effort.
The judges reserve the right to amend the judging criteria, change the maximum allocated score for any criteria, accept or reject entries.

Insurance Survey 2022 Questionnaire

Award Categories

PART A: Insurance underwriters Category

These awards is given in recognition of leadership in the industry ‘s long term business; through innovation in product offerings, thought leadership, financial soundness, enhancing stability through adoption of strong risk management policies as well as good corporate governance.

Winner: SANLAM LIFE INSURANCE

Winner: ICEA LION LIFE ASSURANCE COMPANY LTD

1st runners up: Absa Life Assurance Kenya

2nd runners up: UAP OLD MUTUAL LIFE

Entry is open to all products in the insurance sector that entrants feel are the most innovative. The judges will be looking for breakthrough products developed through cutting edge design, research and development that has redefined the market by improving usability, access and value to the customer.

Who qualifies to enter:

All insurance companies licensed and regulated by IRA.

Efficient and timely settlement of valid claims is the most important function of every insurance company. This award recognizes the general underwriter that has put in place an efficient claims settlement process and has demonstrated its ability to settle claims promptly.

Who qualifies to enter?

All licensed General Insurance underwriters

The category looks at the overall customer experience with their general underwriter. A Customer satisfaction survey commissioned by Think Business and conducted by Infotrak, amongst other information derived from entry document will be used to determine the winners.

Who qualifies to enter:

Insurance Companies involved in the underwriting of the general business.

This award seeks to recognize firms in the insurance sector, who incorporate social responsibility (CSR) and sustainability holistically in their business. These companies are seen as trust-worthy businesses that genuinely care for employees, customers and the communities they operate in.

Who qualifies to enter:

All firms in the insurance industry

Fraud is becoming prevalent in the insurance sector especially with the increased adoption of technology. It is incumbent upon players in the insurance industry other than underwriters to also put in place robust fraud detection and prevention measures to avoid making losses. How has this been exemplified in your company

Who qualifies to enter:

Brokers, loss assessors and adjusters, investigators and all firms engaged loss assessment.

Insurance is a cover against risk. Risk management is therefore a very critical undertaking for any insurance company. This award recognizes the company demonstrates that it’s risk management measures have concretely monitored, minimized and controlled the impact of uncertainties in its business.

Who qualifies to enter:

All Insurance underwriters

Insurance is a cover against risk. Risk management is therefore a very critical undertaking for any insurance company. This award recognizes the company demonstrates that it’s risk management measures have concretely monitored, minimized and controlled the impact of uncertainties in its business.

Who qualifies to enter:

All Insurance underwriters

Large claims do happen. The impact of such claims on the financial standing of an underwriter can be devastating if proper risk management measures are not in place. This award recognizes the underwriter that has promptly settled a significant loss.

Who qualifies to enter?

All licensed Life and General Insurance underwriters, loss adjusters and all firms engaged in responding to major losses.

Medical underwriting is steadily becoming an important class of insurance in the Kenyan market. This award recognizes the company that offers the most robust and efficient personal medical cover(s) profitably.

Who qualifies to enter:

Specialized medical underwriters as well as other underwriters that offer personal medical insurance as a product.

Medical underwriting is steadily becoming an important class of insurance in the Kenyan market. This award recognizes the company that offers the most robust and efficient group medical cover(s) profitably.

Who qualifies to enter:

Specialized medical underwriters as well as other underwriters that offer group medical insurance as a product

The judges typically assess the product that was presented and delivered most effectively to the market. The winning entry will be that product that offers greater value to the customer based on the core elements of marketing – the insurance pricing model, distribution network, promotional strategy and value addition of the product. Through the Customer Satisfaction survey (conducted by an independent research firm), insurance customers are also asked to state what insurance products were effectively sold to them. The team of expert judges then pick the winners from a weighted score, determined also by the volume of actual business attracted by the marketing process.

Who qualifies to enter:

All firms in the Insurance Industry offering products to the market.

Technology is dramatically changing how insurance companies interact with their customers. From premium payments to claims settlement, to internet, mobile and digital transaction services. This award recognizes companies that have greatly benefited from the technology that they have deployed.

The easy and timely settlement of a valid claim is the most important function of every insurance company. This award recognizes the life underwriter that has put in place an efficient claims settlement process and has demonstrated its ability to settle claims promptly.

Who qualifies to enter:

All licensed Life Insurance underwriters

Fraud has become prevalent in the insurance sector especially with the increased adoption of technology. Underwriters must therefore put in place robust fraud detection and prevention measures to avoid making losses. How has this been exemplified in your company

Who qualifies to enter:

All licensed Life and General Insurance underwriters

The category looks at the overall customer experience with their life underwriter. A Customer satisfaction survey commissioned by Think Business and conducted by Infotrak, amongst other information derived from entry document will be used to determine the winners.

Who qualifies to enter:

Insurance Companies involved in the underwriting of the Life business.

This award recognizes the insurance company that can best demonstrate excellence in the delivery and development of knowledge or skills for its staff.

Who qualifies to enter:

All firms in the Insurance Industry.

This award recognizes the company that offers the most robust and efficient Public Service Vehicle (PSV) cover(s) profitably.

Who qualifies to enter:

Insurance Companies involved in the underwriting of the PSV insurance.

PART B: Insurance Brokers Category

The awards is given in recognition of an outstanding insurance broker, leading in innovation, financially stable and growing, with excellent customer service as well as contributing positively to the overall growth of the industry.

Who qualifies to enter:

All Insurance Brokers.

The awards is given in recognition of an insurance broker, leading in the corporate line business with regard to product and service offering, innovation, and excellent customer service.

Who qualifies to enter:

Insurance brokers, agents and independent intermediaries.

Underwriters are encouraged to nominate

The awards is given in recognition of an insurance broker, leading in the corporate line business with regard to product and service offering, innovation, and excellent customer service.

Who qualifies to enter:

Insurance brokers, agents and independent intermediaries.

Underwriters are encouraged to nominate

Technology is dramatically changing how insurance companies interact with their customers. From premium payments to claims settlement, to internet, mobile and digital transaction services. This award recognizes companies that have greatly benefited from the technology that they have deployed.

Who qualifies to enter:

All Insurance Brokers.

The awards is given in recognition of an insurance broker, leading in the personal line business with regard to product and service offering, innovation, and excellent customer service.

Who qualifies to enter:

Open to all Insurance brokers, agents and independent intermediaries. Underwriters are encouraged to nominate

The awards is given in recognition of an insurance broker, leading in the Life business with regard to product and service offering, innovation, and excellent customer service.

Who qualifies to enter:

Insurance brokers, agents and independent intermediaries.

Underwriters are encouraged to nominate

The category looks at the overall customer experience with their life underwriter. A Customer satisfaction survey commissioned by Think Business and conducted by Infotrak, amongst other information derived from entry document will be used to determine the winners.

Who qualifies to enter:

All Insurance Brokers

PART C: Individual Recognition Category

This category aims at show casing tomorrow’s pacesetters in the Kenyan insurance industry. The entrant should be below 35 years and working in the insurance sector. The entrant should have shown the ability to generate new ideas, drive innovation and sustainable growth. Through his or her deeds (actions), the individual should have positively changed the fortunes his/ her institution to the benefit of customers, colleagues, counterparties, communities and the sector. Nominations may be submitted by the employing institution, supervisor/manager or any other person other than the nominee.

This award is given to and individual who has spent at least 20 years in the insurance industry and has made outstanding and

lasting contribution to the growth, development and sustainability of the sector.

Institution are encouraged to nominate an active, retired or posthumous individual to be considered for the lifetime achievement award.

Submissions must be backed by evidence of the impact the individual’s contribution has had on the growth of the insurance industry in general.

Nominations may be submitted by insurance sector CEOs or key industry leaders. Self-nominations are also accepted.

Given to the individual who has shown leadership, creativity, and effectiveness in enhancing his/her organization’s risk management and/or contributed to the promotion of risk management. The company the individual works for must support the nominations.

This award is given to the individual in the bancassurance intermediary segment who has shown leadership, innovation, team motivation, creativity, and effectiveness in enhancing business growth.

The company the individual works for must support the nominations.

This award shall be won by a chief executive of an underwriter in General or Life, deemed by the judges to have made the greatest contribution in the growth and sustainability of their company’s business in 2018.

PART D: Bancassurance intermediaries category

This award is given in recognition of an outstanding bancassurance intermediary, leading in innovation, financially stable and growing, with excellent customer service as well as contributing positively to the overall growth of the industry.

Technology is dramatically changing how insurance companies interact with their customers. From premium payments to claims settlement, to internet, mobile and digital transaction services. This award recognizes bancassurance intermediary that have greatly benefited from the technology that they have deployed.

The category looks at the overall customer experience with their non-life and non-embedded products. A Customer satisfaction survey commissioned by Think Business and conducted by Infotrak, amongst other information derived from entry document will be used to determine the winners.

The award is given in recognition of a bancassurance intermediary, leading in the non-life and non-embedded business with regard to product and service offering, innovation, growth in premiums collected and excellent customer service.

This award is given in recognition of a bancassurance intermediary, leading in the Life business with regard to product and service offering, innovation, and excellent customer service.

Re-insurance is a cover against risk. Risk management is therefore a very critical undertaking for any Re-insurance company. This award recognizes the company demonstrates that it’s risk management measures have concretely monitored, minimized and controlled the impact of uncertainties in its business.

PART E: Re-Insurance Categories

This award is given in recognition of leadership in the industry ‘s long term business; through innovation in product offerings, thought leadership, financial soundness, enhancing stability through adoption of strong risk management policies as well as good corporate governance.

This award is given in recognition of leadership in the industry’s short-term business:

through innovation in product offerings, thought leadership, financial soundness, enhancing stability through adoption of strong risk management policies as well as good corporate governance.

Technology is dramatically changing how Reinsurance companies interact with their customers. From premium payments to claims settlement, to internet, mobile and digital transaction services. This award recognizes companies that have greatly benefited from the technology that they have deployed.

Re-insurance is a cover against risk. Risk management is therefore a very critical undertaking for any Re-insurance company. This award recognizes the company demonstrates that it’s risk management measures have concretely monitored, minimized and controlled the impact of uncertainties in its business.

The easy and timely settlement of a valid claim is the most important function of every Re-insurance company. This award recognizes the life reinsurer that has put in place an efficient claims settlement process and has demonstrated its ability to settle claims promptly.

Efficient and timely settlement of valid claims is the most important function of every Re-insurance company. This award recognizes the general reinsurer that has put in place an efficient claims settlement process and has demonstrated its ability to settle claims promptly.

Large claims do happen. The impact of such claims on the financial standing of a reinsurer can be devastating if proper risk management measures are not in place. This award recognizes the reinsurer that has promptly settled a significant loss.

Fraud has become prevalent in the insurance especially with the increased adoption of technology. Reinsurers must therefore put in place robust fraud detection and prevention measures to avoid making losses. How has this been exemplified in your company

Medical re-insurance is now deeply rooted as an important class of reinsurance globally. This award recognizes the company that offers the most robust and efficient medical reinsurance.

This award recognizes the company that offers the most robust and efficient Motor reinsurance profitably.

Judging Criteria

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