Digital Lender Awards
THEME: Promoting Best Practice in the Provision of Instant Credit
Tuesday, April 1st, 2025
JW Marriott Hotel, Nairobi
About The Awards
We are thrilled to announce the inaugural Digital Lenders Awards 2025, presented by Think Business Ltd. There is no entry fee charge.
The awards gala dinner is scheduled for Tuesday, April 1st, 2025 at JW Marriot Hotel, Nairobi starting at 6.30 pm. The theme of this inaugural awards is ‘Promoting Best Practice in the Provision of Instant Credit.’
Award Objectives
Objectives of the Awards
This groundbreaking event aims to recognize and celebrate excellence in the rapidly evolving digital lending sector of Kenya. As pioneers in this dynamic industry, you have played a crucial role in transforming financial services and promoting financial inclusion across our nation.
The Digital Lenders Awards 2025 is designed to showcase your innovations, achievements, and contributions to Kenya’s economic growth.Our comprehensive award categories cover various aspects of digital lending, from customer service and risk management to inclusivity and overall performance.
This platform offers an unparalleled opportunity to gain recognition for your hard work, benchmark against industry peers, and elevate your brand’s visibility. The judging process will be conducted by a panel of esteemed industry experts assemble by our judging process partner PKF, ensuring a fair and thorough evaluation of all entries.
Winners will be announced at the gala event, providing excellent networking opportunities and media exposure.
We invite you to participate in this prestigious awards program and demonstrate your leadership in Kenya’s digital lending landscape.
Eligibility
- The awards are open to all Digital Credit Providers (DCP) regulated by the Central Bank of
Kenya (CBK) - Entries must be for previous 18 months period.
- Each award category has its eligibility criteria. Kindly refer to it to ensure you are entered in the most
appropriate categories.
The judges reserve the right to amend the judging criteria, change the maximum allocated score for any criteria, accept or reject entries. Where one entry is submitted jointly by one or more parties, the judges have the authority to assess and determine if the entry was really a joint effort.
Below are some pointers about the awards:
- The awards are open to all Digital Credit Providers (DCP) regulated by the Central Bank of Kenya (CBK).
- Some categories may require the analysis of financial data of all participating DCPs. Where that is the case, participants will be required to provide that information for their entries in those categories to be judged.
- We will also be conducting an industrywide customer satisfaction study that will result in a benchmark Customer Satisfaction Index (CSI) for the industry. This will be an online survey so we will send a link to all DCPs for onward transmission to their customers to respond.
- All entries will be submitted online to https://uat.craftsilicon.com/DigitalLendersAwards/Account/ a secure portal powered by Craft Silicon with restricted access to only those approved by the participating DCPs and accredited by us.
Award Categoories
The Best DIGITAL LENDER in Kenya 2025 will be the DIGITAL LENDER that best demonstrates the following:
good financial performance, innovation and risk management and scores well in customer satisfaction.
Customers are looking for convenience. The best mobile digital lending App will be that which gives the best
user experience, good functionality security and is rated well by the customer.
Digital lending platforms have grown tremendously over the past few years, but many of them are ignore
certain segments of society. This category will award the digital lender that accommodates the widest range
of users in terms of accessibility, diversity and market reach.
Growth is a very important measure of success. The digital lenders exhibiting the highest growth in revenues
and market share and on customer acquisition shall be winner of this category.
Several Digital Lenders in Kenya have embraced Risk Management to safe guard themselves. The Best Digital
Lender in Risk Management will have demonstrated an efficient risk assessment processes and fraud
prevention measures
As the saying goes, Customer is King. Giving the best customer experience entails speed of response and
resolution to customer issues. But ultimately, how do the customers rate you.
The winner will be the digital lender that proves to have the best tailored products and support services for
small business.
The winner will be the digital lender that proves to have the best tailored products and support services for
individuals.
The winner will be the digital lender that is most competitive in the market in terms of interest rates and fees
charged and is also transparent in disclosing all charges upfront.
Who is most trusted by customers will be determined by the customer satisfaction survey alongside brand
perception, public image and evidence of repeat business.
Customers are looking for convenience. The best mobile digital lending App will be that which gives the best
user experience, good functionality security and is rated well by the customer.
This category is open to individuals and institutions that have made significant contributions to the digital
lending sub-sector since its advent in Kenya.
Contact Info
Think Business Limited,
4th Flr. Delta Corner Annex, Wayiaki Way, Westlands, Nairobi
P.O. Box 12800 – 00100 GPO, Nairobi
Website: www.thinkbusinessafrica.com