Eligibility:

Private Sector Institutions

Citation:

This award category recognizes the private organization that has

demonstrated professionalism, high -level customer service concepts by applying improvement tools to help deliver services. Judges will be looking for how the organization has aligned with customer expectations, problem solving and innovation. They will also look for explanations of how the organization has put customers at the core of what they do. Customer service innovations and customer satisfaction surveys will also be conducted.

Eligibility:

Government Agency involved in trade facilitation/logistics.

Citation:

This award category recognizes the government agency that has demonstrated professionalism, high -level customer service concepts by applying improvement tools to help deliver services. Judges will be looking for how the organization has aligned with customer expectations, problem solving and innovation. They will also look for explanations of how the organization has put customers at the core of what they do. Customer service innovations and customer satisfaction surveys will also be conducted.

Eligibility:

Shipping Lines under the following categories:

Citation:

This award category recognizes the shipping line that has demonstrated excellence in shipping large quantities of goods in an affordable, fast, and efficient way that has had significant effect or transformation in trade facilitation industry. Judges will be looking for explanations of how the transformation or effect was achieved, including the rationale for it. They will also assess any investments committed and explore the company’s plans to build on its achievement.

Eligibility:

Financial Services providers

Citation:

This award category recognizes the financial institution that has provided the most comprehensive, competitive, and efficient service to the trade facilitation industry or players. The institution should have provided financial solutions, advice, investment support for huge projects or programs in the trade facilitation industry such to finance cargo clearing and forwarding, construction investing in the shipping and maritime markets . The judges will be looking for evidence of the positive impact made to the industry or customers.

Eligibility:

All institutions

Citation:

This award category recognizes the outstanding trade facilitation event that was organized by the entrant. The event could be physical, online or hybrid. The judges will be looking at the relevance of the event to trade facilitation, level of participation, attendance, participants experience and feedback, innovations, program content and contribution or value addition that the event has made to the industry.

Eligibility:

Published and circulated trade related publications

Citation:

This award category recognizes the publication produced by an association, organization or on behalf of an organization, which engages and serves the needs of trade industry and is both informative and educative. The publication, which may be online or printed, should be appropriate for its purpose and promote the trade sector. The judges will be looking for details of the intended audience, purpose of the publication and distribution method.

Eligibility:

All institutions

Citation:

This award category recognizes the institution that has played a key role in supporting or complimenting government efforts to enhance trade facilitation and regional competitiveness. The judges will be looking for role that the institution has played in investment in existing or new projects. The project may include road improvements, digitization of trade processes, trade related research, etc.

Eligibility:

All institutions

Citation:

This award category recognizes the organization that has created, promoted, and maintained diversity and inclusion by establishing an environment that recognizes, encourages, and effectively utilizes each individual’s talents. It must highlight the diversity and inclusion strategy and how it has had a positive impact on the business. Judges will be looking at aspects such as leadership’s commitment to diversity, equality, representation of diversity at all levels of the organization, equal access to opportunity, fair treatment practices, diversity in education and training.

Eligibility:

All Institutions

Citation:

This award category recognizes the most dynamic business growth based on an actively managed and consistently delivered growth strategy. This could include implementation of a new trade facilitation strategy, business expansion or product diversification among others. The judges will be looking for the thing that makes the initiative different from the others, what is unique about this particular strategy and growth.

Eligibility:

All nstitutions

Citation:

This award category recognizes the organization that has done the most to improve overall environmental performance and enhance sustainability in the trade facilitation industry. The organization should demonstrate leadership in efforts to reduce energy consumption, emissions, noise pollution, and environmental impact. This could have been achieved through efficiency savings in the use of raw materials, energy, water; the adoption of clean technologies; improved waste management and recycling; development of greener products; and/or more generally changing operational processes to increase environmental efficiency The judges will be looking for initiatives or implementation of operating systems that lead to sustainable outcomes and contribute to protection of the natural environment.

Eligibility

Container Freight Stations operating in Kenya.

Citation:

This award category recognizes the best container freight stations operators or owners who streamlined and optimized the process of shipping. The judges will be looking at container freight station’s capacity, infrastructure, cargo handling equipment, efficiency, speedy evacuation, rail & road connectivity, storage space, value-added services, and customer service.

Eligibility:

All registered / Licensed clearing agents

Citation:

This award category recognizes the Clearing and Forwarding Agent who has demonstrated excellence in ensuring smooth shipment and clearance of cargo through customer service and regulatory compliance in the areas of customs. This include timely documentation, submission of appropriate paperwork to authorities and related subsidiary activities Judges will be looking entries that clearly demonstrate that the nominee goes beyond the call of duty for their customers and also achieves everyday excellence.

Eligibility:

Freight Forwarders

a.      Local  category

b.      Regional ategory

Citation:

This award category recognizes the company that has displayed excellence in freight forwarding, in terms of service and efficiency in sea, air, road or rail freight and has proved to be an industry leader having made significant, class-leading improvements across a multitude of service areas. The judges will looking for evidence of global reach, customs solutions, customer support, warehouse and inventory management, innovation, among others

Eligibility

All cargo Consolidators registered in Kenya

Citation:

This award category recognizes the Cargo Consolidating company that has put together multiple smaller shipments into one larger shipment. The judges will be looking for the most efficient solutions to reduce costs and achieve shorter transit times is freight consolidation.

Eligibility:

All Warehouse Operators registered in Kenya.

Citation:

This award category recognizes the warehouse facility or organization that have gone above and beyond the call of duty to ensure smooth and successful running of warehouse operations. Apart from providing proper space for the safekeeping of products, the warehouse provides a system to economically coordinate the required activities, facilities and manpower for the general control of the whole operation of consolidation and deconsolidation.

Eligibility:

Shipping Agents registered in Kenya.

Citation:

This award recognizes the ships agents who are familiar with all of the relevant regulations and requirements that pertain to trade logistics industry and be sufficiently well established and organized to be able to provide the required level of service and support the principal requires. The judges will be looking at demonstrable knowledge and skills to ensure that the customers’ requirements are met with the highest standard efficiency and promptness.

Eligibility:

Insurance companies, insurance brokers or underwriters

Citation:

This award recognizes insurance companies that provides indemnity against loss or damage for goods being transported by sea or air and incidental land transportation. With the recent changes requiring all marine cargo destined for Kenya to be insured by local underwriters, the judges will have a bias towards the companies that have excelled in executing this directive.

Eligibility

Exporters

Citation:

This award category recognizes outstanding performance of the company that has been exporting from Kenya for two years or more. The company should have a proven track record in export, demonstrate its current export strategy including plans for growth in existing and new markets, exceptional progress and success in exports that have made significant economic contributions through their investments. The judges will be looking at the structure of export operations and systems to effectively respond to exports or international sales or markets.